Common Questions


Health & Safety:

Your health and safety are always our top priority. We take great care to ensure every order is prepared in a clean, safe, and professional environment.


We operate from a licensed and insured commercial kitchen in Burlington, following all Canadian health and safety guidelines. From preparation to packaging, we are committed to maintaining the highest standards so you can shop with confidence.





Ingredients, Nutrition & Allergens:

The care, preparation, and quality of ingredients that go into our baked goods matter deeply to us. We take pride in offering thoughtfully made products using whole ingredients and time-honoured baking methods.


Our Two Product Lines:

The Healthy Line:

Our Healthy Line features baked goods that are naturally gluten-free and dairy-free, with select items also vegan. Wherever possible, we use high-quality organic ingredients to support nutrient-rich recipes made without preservatives.

Detailed nutritional information can be found on each product page under the details tab.


The Traditional Line:

Our Traditional Line includes sweet and savoury favourites — comforting, indulgent, and made with care. These items are crafted using whole ingredients, with organic options selected whenever possible.


Allergens & Cross-Contamination:

While we offer gluten-free, Dairy-Free and vegan options, all products are prepared in a kitchen that also processes nuts, dairy, and gluten.


Please note:

Our gluten-free, Dairy-Free and vegan products are recommended for lifestyle choices only and may not be suitable for individuals with severe allergies due to the risk of cross-contamination.





Storage & Freshness:

For the best flavour and freshness, we recommend the following storage guidelines:


Healthy Baked Goods:

• Breakfast Cookies: Store in an airtight container in the fridge or freezer, remove for 15 to 30 minutes and serve

• Double Chocolate Cookies: Store in an airtight container at room temperature for 3–5 days, or freeze

• Pure Seed Cookies: Store in an airtight container at room temperature for 3–5 days, or freeze

• Protein Bars & Protein Balls: Store in an airtight container in the fridge or freezer, remove for 5 to 10 minutes and serve

• Nutty Crunch: Best stored in a cool, dry place and enjoyed within 30 days.

• Muffins: Store in an airtight container at room temperature for 1–2 days. freezes well


Traditional Baked Goods:

• Biscotti: Store in an airtight container at room temperature for 2–3 days. freezes well

• Sweet & Savoury Scones: Store in an airtight container at room temperature for 1–2 days, freezes well

• Sweet Cookies: Store in an airtight container at room temperature for 1–2 days

• Sweetie Pies: Store in an airtight container at room temperature for  1–2 days





Ordering Pickup & Delivery:


Ordering Online:

Our online market allows you to shop both our Traditional Line and Healthy Line, with delivery or pickup options available at checkout.


Kitchen Pickup:

Free kitchen pickup is available by pre-order only.


Pickup Hours

Monday–Thursday · 1:30–4:00 p.m.


Please note: this is a working kitchen and not a storefront. Orders must be placed in advance.


Pickup Location:

1158 King Road, Unit 24, Burlington


Pickup Hours:

Monday–Thursday · 11:00 A.M. – 2:00 p.m.

Friday · 1:30 P.m. - 4:00 P.M.


Please note: this is a working kitchen and not a storefront. Orders must be placed in advance.


Market Pickup:


Free pickup is available at select farmers markets on Saturdays.

At checkout, simply choose Pickup and select your preferred market location from the dropdown menu.


👉 View our farmers market locations


Delivery:


We offer local delivery within the GTA.

• Delivery Day: Thursday, Friday, Saturday & Monday's
• Orders are prepared fresh and delivered by trusted courier partners
• Delivery availability and fees are calculated at checkout

If you have questions about delivery timing or need to request a specific delivery day, please email orders@urbanbakerco.com
.
👉 For detailed ordering steps, pickup instructions, and directions, visit our How to Order page.




Custom Orders:


We love helping make your order feel extra special — whether it’s for yourself or a gift.
If you’re interested in a custom order, please email orders@urbanbakerco.com, and we’ll be happy to help.




Wholesale Inquiries:


Urban Baker Co. products are currently available in select boutique and specialty retailers across Southern Ontario, and we’re always excited to explore new wholesale partnerships.

If you’re interested in carrying our products, please email christina@urbanbakerco.com.
We’re grateful for your interest and look forward to connecting.